florist

Shipping & Return Policy

Shipping & Delivery Policy

Local Delivery

We utilize our own team of highly skilled delivery drivers to handle same-day flower delivery throughout the metro Atlanta area. We guarantee same-day delivery for all gift orders received before 1:00 p.m. in the recipient’s local time zone. Orders received after 1:00 pm are guaranteed for delivery the next day. For a standard delivery fee of $18.99 business deliveries are guaranteed by 4 p.m., Schools by 3 p.m., and Hospitals by 6 p.m. Funeral Home deliveries receive special care and are scheduled based on the published visitation and service time.

Delivery Status & Condition

Northpark Florist guarantees that flower arrangements will be delivered in a timely manner. You can expect your flowers to arrive at their intended destination, fresh, fragrant, professionally arranged, and absolutely beautiful. Your order will to be delivered on the day you requested. If we have any difficulties with your order, we will contact you by telephone and/or e-mail to work out alternative arrangements. Expect a delivery confirmation email with every flower purchase you submit.

Delivery Procedures When Recipient Is Not Home

The florist may choose to leave the arrangement with a neighbor or manager and attach a note to the recipient’s door stating who accepted the arrangement on their behalf; or if the area is secure, to leave the arrangement at the door. The florist may also leave a note on the recipient’s door asking the recipient to call the florist’s shop and arrange a convenient time for re-delivery. Another option is to call the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery. Most florists employ professional delivery personnel who will find the best delivery choice for your special gift.

Re-Delivery Procedures

If the recipient at a residential address is not available when your delivery attempt is made, a Northpark Florist gift delivery notice will be left at their door offering a convenient means to reschedule their delivery at a time that is appropriate for them. To ensure superior quality and freshness, re-deliveries are generated as new orders and receive a freshly made gift.

Note: Occasionally, depending on weather and location your driver may elect to leave your gift in a safe place for the recipient to find upon their return.

Payment Methods

All transactions occurring on our website will be conducted in US currency.

Substitutions, Cancellations, Returns & Refunds

Substitutions

Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, the local florist will deliver a second choice of similar flowers and containers of equal value and beauty. Every effort will be made to maintain the size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single-variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.

Cancellations

Gift orders may be placed up to a year in advance of their delivery date. Customers may cancel a gift order or change its delivery date up to 24 hours prior to the scheduled delivery date at no additional cost. Changes and cancellations within the last 24 hours of the scheduled delivery date incur a 50% service fee for gift orders under $500.  Wedding and Special Event Orders over $500 must be prepaid 14 days prior to delivery. Due to perishable inventory commitments, wedding and event orders may be subject to a 100% cancellation penalty within 7 days of delivery, and requests will be considered on a case-by-case basis.

Returns & Refunds | 200% Customer Satisfaction Guarantee

As we are dealing with a fresh product, many variables may affect the condition of your arrangement. Depending on the type and variety of flowers, you can expect cut stems to look beautiful for a minimum of 5 days. 

We are so sure you will love your Northpark Florist flower experience, if for any reason you are not 100% satisfied with your recent purchase we will replace your gift with DOUBLE the original value at no additional cost to you, or refund your purchase for the full purchase value.

 Flowers:
Please report any issues within 7 days of receipt.  We will gladly send a replacement bouquet with DOUBLE the original value or issue a full refund of your purchase price.

Plants:
Please report any issues within 7 days of receipt.  We will gladly send a new plant to your recipient or issue a full refund of your purchase price.
• Refunds will be processed within 1-2 business days after the product is returned to the shop.
• Refunds may not apply if a replacement product was supplied and accepted.

Northpark Florist is appreciative of your patronage. Please let us know how we can help you by calling us at (770) 698-8231 or emailing us at stephanie@northparkflorist.net

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